Privacy Policy

Welcome to Hello Haven, Inc. ("Hello Haven," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how Hello Haven, Inc., a personal AI operating system, collects, uses, stores, and protects your personal data.

1. Data Collection

1.1 What Data We Collect

Hello Haven, Inc. collects the following types of data to provide you with a personalized AI experience:

User-Provided Data

• Account information (e.g., name, email, phone number)
• Messages and interactions with Hello Haven, Inc. across all channels (Mobile App, Web, SMS/Text, Phone Call, Email)
• User preferences, settings, and profile information (e.g., interests, goals, health notes, important people)
• Files or documents uploaded for AI processing
• Voice recordings when using voice input features
• Connected service data (email, calendar, file storage, messaging, and other integrations you authorize)

Automatically Collected Data

• Device information (e.g., operating system, browser type)
• Usage logs (e.g., interaction history with the AI)
• IP address (for security and session management)
• General location data (e.g., city or region) and timezone, when permitted by your device settings

2. How Your Data Is Used

Your data is used to deliver and enhance your experience with Hello Haven, Inc. We process your data to:

• Personalize AI responses and improve interactions
• Store and retrieve data as per your requests
• Provide AI-powered reminders, scheduling, and messaging features
• Maintain persistent memory to remember your interactions and provide contextual responses
• Route requests to the most appropriate AI model or service for each task
• Transcribe voice input into text for processing
• Generate spoken responses when voice features are enabled
• Deliver messages via SMS, email, or phone call when you initiate those actions
• Process payments and manage your subscription
• Maintain system security and prevent fraud

Your data is never used for advertising, tracking, or third-party marketing.

3. Data Sharing & Third-Party Services

To deliver its core AI assistant functionality, Hello Haven, Inc. shares user data with the following categories of third-party service providers. Data shared with each provider is limited to what is required for that service to perform its function.

3.1 AI Language Model Providers

Chat messages, conversation history, user profile context (such as name, preferences, interests, and other information you provide), and uploaded files or documents are sent to third-party AI language model providers to generate personalized responses. These providers are large language model vendors selected for quality, safety, and reliability.

3.2 Speech-to-Text Services

When you use voice input, your audio recordings are sent to a third-party speech-to-text provider for transcription into text.

3.3 Text-to-Speech Services

When you enable spoken responses, text is sent to a third-party text-to-speech provider for voice synthesis.

3.4 Vector Storage

Conversation content and documents are converted into numerical representations (embeddings) and stored in a third-party vector database to support persistent memory and contextual search features.

3.5 Communication Services

When you initiate or receive SMS, phone calls, or email through the Service, message content and relevant contact information (phone number, email address) are processed by third-party communication providers for SMS, voice, and email delivery.

3.6 Payment Processing

Subscription and billing information is processed by a PCI-compliant third-party payment processor. We do not store your payment card details directly.

3.7 Location and Contextual Services

General location data and timezone may be sent to third-party geocoding and weather services to resolve location names and retrieve environmental context for AI responses.

3.8 Connected Integrations

When you connect third-party services (such as email, calendar, messaging, or file storage platforms) through an integration provider, your authentication credentials and relevant interaction data are shared with those providers to enable the integration.

Hello Haven, Inc. does not sell, rent, or otherwise distribute user data for advertising or marketing purposes. Data may also be disclosed if legally required under a valid court order or subpoena.

A current list of our subprocessors is maintained and available upon request at care@hellohaven.ai. We will provide reasonable notice before adding new categories of subprocessors that materially change how your data is processed.

SMS / Text Messaging Program

Mobile opt-in data and phone numbers are never shared with third parties or affiliates for marketing or promotional purposes. Your mobile number is used solely to deliver the messages you have asked Hello Haven, Inc. to send, and is shared only with the telecommunications providers required to deliver them.

Message frequency varies based on how you use the service and on the reminders and check-ins you ask Hello Haven, Inc. to send. Message and data rates may apply.

You may reply STOP to any text message at any time to opt out of further messages, or reply HELP for assistance. You can also reach us at care@hellohaven.ai.

4. Data Storage & Security

We take the security of your personal information seriously:

• Encrypted Transmission: All data transmissions to third-party services are encrypted in transit using HTTPS.
• Encrypted Storage: User data is stored using industry-standard encryption.
• Server-Side Credentials: API keys and credentials for third-party services are stored exclusively as server-side environment variables and are never exposed to client applications.
• Access Control: Access to your personal data is restricted to authorized systems and personnel necessary to operate the Service.
• Data Minimization: We only store data necessary for AI functions and the features you use.
• Session Security: Your conversations are protected against unauthorized access.

5. Data Retention & Deletion

• Hello Haven, Inc. retains your conversation history, profile information, and associated data (including vector embeddings) for as long as your account is active, in order to provide persistent memory features.
• You can request data deletion at any time through your Hello Haven, Inc. settings or by contacting us at care@hellohaven.ai.
• Upon deletion request, we will remove your data from our systems and initiate removal of associated data from third-party storage systems (such as vector embeddings held by our vector database provider) within a reasonable timeframe.
• Some data that has already been processed by third-party AI services may be subject to those providers' own data retention policies.
• Deletion requests are subject to any applicable legal retention obligations.

6. Your Privacy Choices & Control

You have control over your data:

6.1 Access & Deletion

• View Data: You can request a copy of your stored interactions.
• Delete Data: You can delete specific interactions or request full data removal.

6.2 Opting Out of Data Processing

• You may choose to disable AI learning features, limiting data storage.
• You can stop using Hello Haven, Inc. at any time, and your data will be deleted upon request as described in Section 5.

6.3 Location Data

• Location data is only collected when permitted by your device settings. You can disable location access at any time through your device's operating system settings.

6.4 Voice Data

• Voice recordings are only captured when you actively choose to use voice input features. You may use text-based interaction at any time without providing voice data.

7. Compliance with Privacy Laws

Hello Haven, Inc. complies with:

• GDPR (General Data Protection Regulation) – Ensuring user control over data.
• CCPA (California Consumer Privacy Act) – Giving California users opt-out rights.
• U.S. Privacy and Security Laws – Adhering to applicable federal and state regulations.

We continually update our privacy measures to stay compliant with evolving laws.

8. Contact Information

For privacy inquiries, data requests, or concerns, contact us at:

📧 care@hellohaven.ai
📍 1090 Center Drive, Park City, Utah 84098

By using Hello Haven, Inc., you acknowledge and agree to this Privacy Policy.

© 2026 Hello Haven, Inc. All rights reserved.