Getting Started with Haven
What Haven is
Haven's a personal AI, which is a phrase that's been worn pretty thin lately. Here's what it actually means.
Two things, mainly.
It lives in your phone and your computer. Most people just text it. Some call it on the drive home. It answers email too, and there's an app if you want one.
It picks the AI for you. Ask for something and Haven routes it to whichever of the big models handles that best. You never have to think about which one. You just say the thing.
It's free right now while we're in beta. No limits, nothing to upgrade to.
What it actually does
It holds things, and it does things. The second one's where people get surprised.
Holding. Tell it what's going on and it sorts the pile for you. Reminders, events, lists, notes, documents. You don't have to decide what goes where. It keeps track of your people and your preferences too, so you're not explaining your own household to it every week.
Doing. It'll work a website on your behalf, digging up options, comparing prices, filling out forms, loading a cart. It'll text or email someone for you. One person told us they got stuck behind a wreck on the interstate and had Haven message their boss with the delay, hands never leaving the wheel. The boss thanked them for the heads up.
It won't spend your money without you in the room. If your card's already saved on a site, it can finish the order. If it isn't, it hands the browser back at the card step and waits for you.
Start by talking the way you already talk
There's no setup wizard. The first hour is really just an introduction.
Text it. Leave a voice note. Forward an email you've been ignoring. Call it on the drive home and talk for five minutes. There's no right phrasing and nothing to configure first.
Tell it what today looks like, who matters to you, and what you keep dropping. That last one especially. It's usually the thing you actually wanted help with.
The more specific you are, the faster it helps
Names. School pickup times. The pharmacy you actually use, not the one closest to the house. Which kid has soccer and which has piano. None of it feels important on its own. Together it adds up to something that knows your life.
If something's always true, just say so. "Remember I'm allergic to shellfish." That one goes into your profile instead of evaporating with the conversation, and you can see everything it's holding under your avatar → Settings → Profile.
Connect things when you're ready
Nothing needs wiring up on day one. Lists, reminders, documents, the thread of a conversation: all of that works without Haven touching a single account of yours.
When you're ready for more, start with calendar and email. Calendar lets it see your week. Gmail lets it tell you what in your inbox actually needs you, which saves you going to look. Both are under Auto → Connect your tools.
No rush though. Plenty of people go weeks without connecting anything.
A gentle on-ramp
If you'd rather have one line to start with, try this:
"Here's my week. What should I not have to remember myself?"
Then tell it what it got wrong. "No, the younger one has soccer." "That dentist thing moved to the 14th."
Correcting it isn't a favor you're doing it. It's just how it learns your house, and it's quick.
Five things worth trying in the first hour
If a blank box is intimidating, here's somewhere to start.
Call it and talk through your week. Five minutes, out loud, on the drive or the walk. Fastest way there is to give it a picture of your life, and you don't have to organize your thoughts first.
Forward it something you've been avoiding. The email with four questions in it. Ask what needs answering and let it draft the reply.
Make one list you'll actually use. Groceries is the usual one, because you'll test it within a day. Then share it with whoever else shops.
Give it something to find. "Find me three dentists near me who take our insurance and are open on Saturdays." Watching it go do that is usually the moment it stops feeling like a chat app.
Set one thing to arrive on its own. "Every weekday at 7am, text me what needs me today." Tomorrow morning you'll find out whether it understood your week.
What the first week looks like
The first week is where it starts paying off, because by then it knows enough that you stop having to tell it things.
Around day two you stop explaining who people are. Around day three you catch yourself texting it from the school pickup line and it doesn't feel strange. By the end of the week most people have found the one thing they'll use it for every day. It's almost never the thing they expected.
Keep feeding it the small stuff as it turns up. The pharmacy. The neighbor who takes the bins out. The fact that Thursdays are hard.
If something feels off
Haven's in beta and it isn't always foolproof. We'd rather tell you that now than have you sitting there wondering if it's you.
If it got something wrong, just say so. "No, that's the wrong Jen." That's how it learns.
If something's actually broken, tell Haven to log it as a bug. Those go straight to the engineers, which is faster than anything else you could do. Your avatar → Feedback works too, and it shows you everything you've already sent.
If the app's misbehaving, you've got other doors. Text or call +1 (435) 260-6500, email chat@hellohaven.ai, or just open it in a browser.
Teaching Haven is part of using it
Nobody gets anywhere by filling out a form. You get there by talking, correcting, talking again.
And it keeps getting better. A month in, it knows the pharmacy, the pickup time, and which kid has soccer, and you've stopped thinking about any of it.
You can reach Haven at +1 (435) 260-6500 by text or call, at chat@hellohaven.ai by email, or in the app at app.hellohaven.ai.
If you want more before you jump in, the FAQ covers the questions we get most.